W.E. Blog

W.E. Blog

Service Titan: The Future of Customer Service

Service Titan: The Future of Customer Service

A Smarter and More Efficient Way to Manage As manager of the call center, there is never a dull day for Chrissy Kelly. Her job involves overseeing all of the operations in the department, meaning she must keep track of a lot of information. The call center team works together to handle all follow-up coordination,

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Ten Benefits of Programmable Thermostats

Ten Benefits of Programmable Thermostats

There is a reason why more and more homeowners are making the switch to programmable thermostats every year–well… ten reasons actually: 1) It Saves You Money (Really) The best way to combat those high bills is to reduce your energy usage. Instead of heating or cooling your house while you are away, you are able

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Customizable Smart Home Technology

Customizable Smart Home Technology

After decades of experience providing reliable plumbing, electric, and HVAC services, W.E. Brown has expanded their products/services to include smart-home technology. While the idea of smart-home devices may be intimidating for some, Jay Taggart (CEO of W.E. Brown) saw this addition as a natural progression for the company. After all, they have been installing the

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Pursuing Her Lifelong Dream at W.E. Brown

Pursuing Her Lifelong Dream at W.E. Brown

Seven years ago, Jessica Pritchett began to dream about becoming an electrician, but put her goals aside to care for others. Despite all odds, her unwavering passion led her to pursue that dream at W.E. Brown years later. Her whole life, Jessica has been passionate about fixing things and discovering how they worked. However, pursuing

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W.E. Brown's Everyday Heroes Save Cat

W.E. Brown's Everyday Heroes Save Cat

When a family’s cat was in serious danger, duct mechanic Roy Haislip and call center employee Jennifer Perry did not hesitate to come to its rescue. Their heroic actions and compassion for others exemplify what we always aim to achieve at W.E. Brown. Read about how the event unfolded through the eyes of Roy and

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A Smart Way To Keep Your Cool. Plan Ahead.

A Smart Way To Keep Your Cool. Plan Ahead.

Everything working together to create your whole-home comfort (your HVAC, dishwasher, washer, and dryer) has a lifespan. A lot of people tend to wait until their system fails or gets entirely run into the ground before having it replaced. Something to consider, however, if you know the manufacturer’s lifespan on any of your products, is

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Rolling in 2018 With a Fleet of New Trucks

Rolling in 2018 With a Fleet of New Trucks

New Look, Same Reliable Service Here at W.E. Brown, we are always striving to go above and beyond for our customers, and there is no detail too small when it comes to providing an excellent experience. From the moment our trucks hit the road, our goal is to provide customer service that is both personal

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Forecasting The Health of Your Pipes With Video Certainty

Yep, and we give this video ‘Two Thumbs Up.’ As a routine check-up, a Sewer Camera video inspection of your main sewer line is a noninvasive and cost-effective way to forecast your home’s plumbing health as well as identify an invasive root before it grows, collects debris, and turns into a significant clog in your

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Building A World Of Efficiency— Starts Behind The Drywall

Building A World Of Efficiency— Starts Behind The Drywall

Let me cover another W.E. Brown focus group favorite—knowledge sharing. Something that is near and dear to my heart is new construction and home efficiency. It’s not obvious and so I’ve created an article and blog on the topic: The choices you make behind the drywall should be as remarkable as the ones in plain

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How do you define: "Service so good?"

How do you define: "Service so good?"

At W.E. Brown—It’s About Customer Satisfaction. Let me explain the subtle difference. We’ve been in business for 95 years, and it would be easy for us to say: “Great customer service is important to us, and that’s why we’ve been around for nine-and-half decades.” But what defines customer service—in 2017? During a recent W.E. Brown

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