Rolling in 2018 With a Fleet of New Trucks
New Look, Same Reliable Service
Here at W.E. Brown, we are always striving to go above and beyond for our customers, and there is no detail too small when it comes to providing an excellent experience. From the moment our trucks hit the road, our goal is to provide customer service that is both personal and memorable. Being around for over 95 years, we wanted our brand to reflect the early days of our company while looking to the future with a fresh new look. These are a few of the reasons why we are incredibly excited to announce the unveiling of our brand new trucks!
Racing Stripes on Trucks?
This past year, we teamed up with nectar ICC in order to create a look that achieved all of our goals. With their creative direction, we took an active role in the design process, ensuring our customers were at the center of every decision. One of our favorite updates is the unique racing stripes, inspired by the vintage look we admired as kids. Luckily, we were able to make this vision a reality by collaborating with Performance Signs, who brought our design to life on the trucks. We are all so proud and excited to showcase our new look on the streets, so keep your eyes peeled as they begin rolling out.
Part of a Family
At the end of the day, W.E. Brown is more than a company; we are a family. This is why we had each truck personalized with the names of our hard-working technicians. Showing appreciation for our employees is important to us, and their positive response has made this journey worthwhile. The next time you see our friendly face pull into your driveway, we hope you will feel taken care of too.
Create a world of comfort in your home,
Willie
Troubleshoot a Tripped Circuit Breaker.
When a breaker trips in your home, it’s due to overcapacity or a short: The breaker trips, stopping the flow of electricity as a safety measure. A tripped main breaker will cut the power off to your entire house. SOME COMMON CAUSES CAN INCLUDE: too many appliances; appliances that require too much electricity; damaged breakers;
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Troubleshoot uneven heating.
Routine maintenance makes sure your heat pump is working at peak performance. But if one room is typically colder than the rest of your home, here are a few DIY tips you can do to help. Test your thermostat. Affix a thermometer on your wall next to your thermostat. Place a towel behind the thermometer
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Troubleshoot a clogged toilet.
To ensure that your toilet doesn’t overflow, remove the lid from the toilet tank and close the rubber flapper—unless you have a pressure-assisted tank. You may also reach behind the toilet and turn off the water supply. (Make sure you turn the supply back on when you’re ready to flush again.) PLUNGER Grab a heavy-duty
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What is emergency heat?
What is emergency heat—and why do I need it? As a follow-up to our recent blog “My A/C won’t keep my house cool enough on a 95-degree day,” we’re taking a look at how heat pumps use emergency heat to perform adequately during the winter. Emergency or auxiliary heat is a supplemental heating component installed
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My A/C won't keep my house cool enough on a 95-degree day.
It’s 95 degrees outside, and you can’t get your indoor temperature to go below 75 degrees—even with your thermostat set on 72 degrees. It seems as if the AC can’t keep up. First thing you might think; okay, let’s get a larger AC to keep perfectly cool when summer temperatures hit above 93 degrees. However,
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After the Flood.
One year ago in May, severe rain in Charlottesville, Va. caused the banks of rivers and streams to flood; so much so that people lost their lives. I recently sat with Diana and Scott outside their home in White Hall to talk with them about the flood and how it changed their perspective on service.
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How will the R22 refrigerant phase-out affect me?
If your air conditioner was installed before 2010, an R-22 refrigerant phase-out has been taking place in the air conditioning industry (since 2013) that will affect you—if it hasn’t already. (Some systems after 2010 were manufactured with the use of R-22. You can check the nameplate on your condenser for the refrigerant type.) The R-22
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Clearing The Air.
There are many steps you can take to create a more air-friendly indoor environment. Some of the devices and claims can make the topic of air filtration confusing. Well, it doesn’t have to be. Read our blog and take a look at the simplified diagram to see if we can help clear the air on
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Finding value. It starts with a conversation.
Defined as relative worth, merit, or importance: value is different for everyone. The “best” may not always be the right value for your home. And this nuance is important to consider when it comes to replacing your HVAC system. Start with the right HVAC consultant or technician; they will walk you through a series of
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Snow, ice, and a little peace of mind.
Snow and ice are in the forecast for us (again). If you’re off to grab a few provisions, don’t forget to build in a little time to make sure your heat pump is ready for snow. A few simple steps can go a long way in ensuring you stay comfortable and safe during the snow
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Five Signs it’s Time for a New Heating System
There comes a time in every home owner’s life when they realize their furnace just isn’t what it used to be. Years of wear took its toll, and your once young and powerful heating system is now struggling to keep your room warm. We know it is hard to say goodbye, but delaying its replacement
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Preparing for Baby: Ideal Home Temperature
As you prepare to welcome your little one, there are probably a million things running through your mind when it comes to “baby-proofing” your home. While we cannot cover every safety tip out there, there are some important steps you can take to keep your family comfortable and safe during this new stage of life.
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Service Titan: The Future of Customer Service
A Smarter and More Efficient Way to Manage As manager of the call center, there is never a dull day for Chrissy Kelly. Her job involves overseeing all of the operations in the department, meaning she must keep track of a lot of information. The call center team works together to handle all follow-up coordination,
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Ten Benefits of Programmable Thermostats
There is a reason why more and more homeowners are making the switch to programmable thermostats every year–well… ten reasons actually: 1) It Saves You Money (Really) The best way to combat those high bills is to reduce your energy usage. Instead of heating or cooling your house while you are away, you are able
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Customizable Smart Home Technology
After decades of experience providing reliable plumbing, electric, and HVAC services, W.E. Brown has expanded their products/services to include smart-home technology. While the idea of smart-home devices may be intimidating for some, Jay Taggart (CEO of W.E. Brown) saw this addition as a natural progression for the company. After all, they have been installing the
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Pursuing Her Lifelong Dream at W.E. Brown
Seven years ago, Jessica Pritchett began to dream about becoming an electrician, but put her goals aside to care for others. Despite all odds, her unwavering passion led her to pursue that dream at W.E. Brown years later. Her whole life, Jessica has been passionate about fixing things and discovering how they worked. However, pursuing
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W.E. Brown's Everyday Heroes Save Cat
When a family’s cat was in serious danger, duct mechanic Roy Haislip and call center employee Jennifer Perry did not hesitate to come to its rescue. Their heroic actions and compassion for others exemplify what we always aim to achieve at W.E. Brown. Read about how the event unfolded through the eyes of Roy and
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A Smart Way To Keep Your Cool. Plan Ahead.
Everything working together to create your whole-home comfort (your HVAC, dishwasher, washer, and dryer) has a lifespan. A lot of people tend to wait until their system fails or gets entirely run into the ground before having it replaced. Something to consider, however, if you know the manufacturer’s lifespan on any of your products, is
Read MoreForecasting The Health of Your Pipes With Video Certainty
Yep, and we give this video ‘Two Thumbs Up.’ As a routine check-up, a Sewer Camera video inspection of your main sewer line is a noninvasive and cost-effective way to forecast your home’s plumbing health as well as identify an invasive root before it grows, collects debris, and turns into a significant clog in your
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Building A World Of Efficiency— Starts Behind The Drywall
Let me cover another W.E. Brown focus group favorite—knowledge sharing. Something that is near and dear to my heart is new construction and home efficiency. It’s not obvious and so I’ve created an article and blog on the topic: The choices you make behind the drywall should be as remarkable as the ones in plain
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