A Smarter and More Efficient Way to Manage As manager of the call center, there is never a dull day for Chrissy Kelly. Her job involves overseeing all of the operations in the department, meaning she must keep track of a lot of information. The call center team works together to handle all follow-up coordination, service agreements, booking calls, dispatching, and much more. “Our highest priority

Seven years ago, Jessica Pritchett began to dream about becoming an electrician, but put her goals aside to care for others. Despite all odds, her unwavering passion led her to pursue that dream at W.E. Brown years later. Her whole life, Jessica has been passionate about fixing things and discovering how they worked. However, pursuing a career in electricity was considered too unconventional by ma

When a family’s cat was in serious danger, duct mechanic Roy Haislip and call center employee Jennifer Perry did not hesitate to come to its rescue. Their heroic actions and compassion for others exemplify what we always aim to achieve at W.E. Brown. Read about how the event unfolded through the eyes of Roy and Jennifer. It Began With an Emergency Call Around 10 p.m., call center employee, J

Everything working together to create your whole-home comfort (your HVAC, dishwasher, washer, and dryer) has a lifespan. A lot of people tend to wait until their system fails or gets entirely run into the ground before having it replaced. Something to consider, however, if you know the manufacturer’s lifespan on any of your products, is to plan a replacement in advance. This planning can help you

New Look, Same Reliable Service Here at W.E. Brown, we are always striving to go above and beyond for our customers, and there is no detail too small when it comes to providing an excellent experience. From the moment our trucks hit the road, our goal is to provide customer service that is both personal and memorable. Being around for over 95 years, we wanted our brand to reflect the early days of

Yep, and we give this video ‘Two Thumbs Up.’ As a routine check-up, a Sewer Camera video inspection of your main sewer line is a noninvasive and cost-effective way to forecast your home’s plumbing health as well as identify an invasive root before it grows, collects debris, and turns into a significant clog in your main line. Not to be confused with (clogs and plumbing problems in) the drains and

Let me cover another W.E. Brown focus group favorite—knowledge sharing. Something that is near and dear to my heart is new construction and home efficiency. It’s not obvious and so I’ve created an article and blog on the topic: The choices you make behind the drywall should be as remarkable as the ones in plain sight. Behind the studs are the hidden gems that create your home’s central nervous sys

At W.E. Brown—It’s About Customer Satisfaction. Let me explain the subtle difference. We’ve been in business for 95 years, and it would be easy for us to say: “Great customer service is important to us, and that’s why we’ve been around for nine-and-half decades.” But what defines customer service—in 2017? During a recent W.E. Brown focus group, one of our participants stated that—among other

When winter comes, your Ivy, Virginia, home might suffer from poor indoor air quality (IAQ). Don’t feel bad — it happens in many homes. You can use your do-it-yourself (DIY) skills to improve IAQ. Try these two DIY solutions for better IAQ between throughout the year. Store Holiday Decorations Safely You might love to fill your home with holiday figurines, ornaments and other decoratio

No one wants to be without power, especially during weather that brings freezing temperatures or a harsh winter storm. Learn how a generator can bring you peace of mind in all kinds of weather in Charlottesville, Virginia. Consequences of a Power Outage Power outages can cause more problems than just the inability to charge your cell phone. The issues of convenience and safety can be remedied by i