I booked this company for an estimate arriving at 10:30 am Wednesday. Just after 9 am they called to say that their technician had finished the preceding job early and to ask if they could come to my house early. This did not work for me. I was informed that they would send their technician on to the next job, and couldn't guarantee that the technician would arrive at my house at my original appointment time. The woman on the phone did not respond to my question as to why they couldn't just keep their word and arrive at my house at 10:30. She continued to repeat herself ignoring my request. Clearly this was off to a bad start. I prefer not to work with a company that appears to put their own interest and convenience ahead of their commitment to faithful and honest business practices. I cancelled the appointment.

Plumbing Problem: knew exactly what the problem was and told us what to do in the future to keep it from happening again.

We had problems with our 14 year old gas water heater. Called W.E. Brown on Monday and made an appointment for Friday between 8:00 & 8:30am. Dale Worrell arrived Friday at 7:45 am and went right to work. Our water heater needed to be replaced. Dale called the office and, less than an hour, a new gas water heater arrived. He installed it and we were set. From the first call to W.E. Brown to the installation of our new water heater they were courteous and professional and we HIGHLY RECOMMEND them. Jim and Mary Campbell

The staff are always warm, helpful, and on the ball, and the technicians have been keeping our geothermal HVAC system in great shape, as needed, for almost eight years with quick estimates, fast repairs, and without ever being pushy about any extra services. They are terrific at keeping us informed about the time of their arrival at our house, and the expected time to complete the job. Eight years ago, when we began building our house, management was a pleasure to work with, both very knowledgeable and helpful in discussing and explaining the design, while taking my requests and questions during the construction period seriously. We are grateful to our builder, Cecil Cobb, for steering us their way. We couldn't have asked for better partners to build our house and install the hugely cost-efficient geothermal heating and cooling system. I highly recommend W.E. Brown for their services!

Everything about the experience was excellent. I fully intend on hiring them for my future plumbing needs.

Great team! From start up to finish. Both team members are very thorough. If you are looking for an easy and seamless process -- W.E. Brown is the one for you.

Nice on the phone Friday morning, but led me to believe they were coming that day, then called at 4:30 to inform me they'd try to get to me on Monday. No AC, no fun.

Great people! Very professional and very nice from the office to the people that came out!

Everyone I dealt with was not only professional but friendly. They showed up on time and were very responsive with communicating pricing and options. New system is working great and definitely seems like it will save me money on my electric bill as well.

Kerry has been fantastic for our HVAC work/maintenance!

W.E.Brown came to my plumbing rescue on the same day I called. They completed the repair quickly and professional. I am very happy with their service.

these gentlemen were the absolute best. i live in a basement apartment and when they were working my landlords' upstairs bathroom my sink overflowed with the clogged water. they were awesome in stopping the flood and saving my apartment. they were very kind and offered to stay and clean up the entire mess. i would recommend them to all of my friends and family because of their professional manner and ability to get the job done quickly and under pressure. i am so very grateful for their work and assistance!

Wayyy overpriced for services. I found a new company to install my garbage disposal on and hot water heater for less than half the price. I didn't want to give less than a 3 star because I never want to hurt business but wished this business would reconsider their incredibly high priced installation costs.

Dale has been working with us for 16 years. He is competent, honest and kind. We have had major plumbing and HVAC work over the years and have no complaints!

I love W.E. Brown because when I was out of heat, and another company told me that the part they needed to fix the heat wouldn't come in for 3 days (my place was at 56 degrees), W.E. Brown ended up locating the part! They are a company that figures it out, no matter what!