Amazing service. Called after noon and they fit me into the schedule the same day. They were very prompt, upfront about fees and did the job quickly and efficiently.

very professional,communication was excellant and helpfull.

prompt and courteous service

W.E. Brown office customer service staff handled all of our scheduling needs and questions throughout the process of installing our home generator and were a pleasure to work with. Electrician and apprentice doing the actual installation were highly professional and did an outstanding job. Overall we are extremely pleased and would highly recommend W.E. Brown for generator installation and service.

The WE Brown tech, Jonathan, was the single most knowledgeable, helpful, and detail oriented employee of any company in my home subcontractor rolodex. He came to my house for a full HVAC system operations screening. Not only did he take the time to explain the different components of the entire HVAC system, he drew diagrams, put labels on components for future maintenance, he updated the wiring configuration of my nest thermostat, he serviced the mini-split unit in a separate outbuilding, he went as far as to re-locate a hard-to-reach component in my furnace for future tech access and easy replacement should I ever need it. He took his time to do things correctly, focusing on ergonomic solutions and ease of maintenance for future techs (and homeowners). WE Brown, and Jonathan specifically, is the only person I ever want servicing my HVAC system. He was that good.

I had a lot of electrical work done by Michael Anders. He is incredibly good at what he does and I trust his work 100%. He worked tirelessly to complete our project and patiently answered all our questions. I am beyond happy with the results and 10/10 recommend him for any electrical work.

Erin was most helpful and sent Matt quickly to research and resolve the problem with my furnace. He did a great job and was very helpful in explaining why the problem occurred and how he fixed it.

Very courteous and helpful in setting up everything. Highly recommend.

Matt was fantastic. Thorough, friendly, polite, and clear when giving me the many complex options I needed to consider to repair my HVAC. W.E. Brown is always professional, responsive, and technologically impeccable.

Jennifer was most helpful and courteous when I called for help with a plumbing problem. I was very pleasantly surprised when she told me someone would be available the next day. I explained that my problem would require an experienced plumber to evaluate the problem and come up with solutions. The following day Daniel arrived earlier than scheduled, but Jennifer had already called to see if that was OK. Daniel was just the person I needed -- personable, knowledgeable and respectful of my ideas -- even when I didn't know what I was talking about. He assessed the situation quickly but took the time to carefully review the possible solutions, each requiring parts that would need to be ordered. I had expected that, so it was not a problem. However, I am convinced that Daniel knows what he's doing and will be able to locate the appropriate parts to resolve the problem.

Matt Crawford was timely, courteous, professional, and patient. He went over each of his recommendations with our broken HVAC unit, explaining all our options thoroughly. Other companies in the past would be quick to upsell but not Matt. His honesty and genuine desire to help while actively listening makes him an incredible asset to the WE Brown team. Plus, I noticed that he had a letterhead from AHIP, so when I asked what his involvement was, I was pleased to hear about WE Brown’s commitment to the community.

Our business, The Inn at Monticello, has been using W. E. Brown's services for more than 12 years. They are professionals in plumbing, electrical and HVAC repairs and improvements. They are prompt, knowledgeable and efficient and charge reasonable rates for their work. We highly recommend them.

The quality of the work was good. However, to charge $273 for a 15 minute visit is beyond the scope of a reasonable price! Too bad as I like the field workers. But their prices are nothing short of "highway robbery"!

WE Brown does good work. Professional company. Willing to fix issues if not quite right the first time. Good customer service.

Kerry was very informative. He explained that everything is in good working order and no problems exist.
Jim
Thanks

very professional and polite