W.E. Brown has been providing a full complement of home comfort services —plumbing, heating, air conditioning, electrical, HVAC, and geothermal in Charlottesville, Albemarle County, and surrounding communities for nearly 100 years. We’re proud of our legacy and our reputation for excellence and we want to continue to provide you with extraordinary service.
Your reviews help us to know we’re exceeding your expectations. We appreciate your comments!
Our water pressure tank developed a pinhole leak the day before eight family members were to arrive for Thanksgiving. W.E. Brown was able to send someone out the same day, and Daniel Maupin, our plumber, went far above and beyond to take care of us. He was here late, cutting into his personal time, and had to drive 30 minutes away to source the parts he needed, and came back to finish the job the same night! That kind of work ethic is hard to find these days...
This company offers absolutely stellar service! Erin is a wonderful person to manage our requests for service. Travis is very professional and always able to not only solve our problems, but is excellent at explaining what is going on, what needed repair and how to properly use the system.
I have used WE Brown for over 10 years. I can honestly say I have never had a problem with the work they have done.
Their Staff are always pleasant to work with.
Sam is a great technician and can explain problems at a level a non-technician can understand.
Thank you Sam and WE Brown!
We recently moved to the area from out of state and found W.E. Brown in a google search. THEY ARE AMAZING. We have used them for electric, HVAC repair, and soon plumbing. Their customer service is unreal and I was blown away when notes from the visit came to my email. They are so thorough, friendly, and I feel like the price is incredibly reasonable for such a job well done. Carrie worked on our HVAC and Michael was the electrician who did a TON of repairs to our home. They are both superb in their professions. Erin is also incredibly responsive and kind. 100% recommend this company and their service partner plan.
Travis is incredibly knowledgeable and explained everything in detail before he began five hours of work to get our AC up and running. He went the extra mile by replacing our faulty thermostat and repaired our HVAC condensate line even though these issues were not on the schedule for today. W.E. Brown has always been our go to for HVAC and plumbing issues.
W.E. Brown installed a gas supply line for a slide in stove three inches outside the recommended installation area. Now the stove won't slide all the way in on that side. I complained and they sent someone back out to look at it. After looking it over, he went outside to make a call and then came back and told me the installation was correct and that they install all their gas stoves that way.
Called WE Brown due to a problem with a shower faucet issue I was having that I could not resolve. Jennifer set up an appointment for me and explained how the service calls were handled . Very friendly and helpful. They called ahead and were prompt in arriving. The technician Daniel was able to diagnose and fix the problem in a matter of 30 minutes and at a reasonable price. Daniel was very courteous and explained what he did and why . He acted in a respectful and professional manner. Jennifer and Daniel are the kind of people you want to represent your company to the public.
The whole experience from working with office to the work done by Justin and another young woman was great. They came to my house when they said they would be there. The office called to tell me they were enroute. They fixed the problem quickly. I have had contractors before and have had to chase them to come and then to finish their job. These people have never done that to me.
WE Brown has been servicing our heating and cooling systems over many years and in four locations. They are consistently professional and knowledgeable. Matt was here recently and not only solved the problem of no AC and replaced needed parts, he also let me know of changes that will be needed in the future. By the way, he was here within an hour of my call!!
I called upon W.E. Brown again for my bathroom renovation plumbing work. With Jennifer's help I was able to schedule the work to coordinate with the work of my other craftsmen. Daniel arrived on time, worked efficiently and cleanly replacing some old plumbing and valves and installing new fixtures. When one minor alignment issue developed the next day, it was easy to arrange a timely adjustment. Pleasant people to work with. Efficient.
The HVAC specialist Kerry was outstanding. Very professional and patient while explaining the issues with our system. He went above and beyond with offering other options as far as future failure mitigation, an all around great employee. Jennifer was very polite and helpful on the phone, I would highly recommend W.E. Brown based on my experience.
We were very pleased with the service provided by both Erin and Michael in reference to some electrical work we had done recently. The service appointment was handled promptly and courteously, and the actual electrical work preformed by Michael was performed efficiently and professionally. We would not hesitate to contact W.E. Brown for additional household related maintenance work in the future.
The church where I work lost AC in the sanctuary after our brown out last week. I called in the morning and was thrilled to learn they'd expanded their hours due to expanded need. I thought they wouldn't be able to service us for a few days (first come, first served), but they arrived that evening! Jen was professional, polite and helpful. Travis was professional, thorough and didn't make me feel like an idiot when it was discovered that several "hidden" breakers had been flipped. Love these guys!
Dale is congenial, professional, and extremely efficient! He located a leak under my mother's house and had the pipe replaced and the leak fully repaired in less than an hour. Dale's knowledge and manner gave me complete confidence! I will not hesitate to recommend W.E. Brown!!!!!
Jonathan is always a pleasant and knowledgeable resource from WE Brown. He is meticulous in all his work, and takes time to test his findings in order to ensure maximum function. He also passed along information about a plumbing leak he found while checking my HVAC.
Erin is absolutely ALWAYS great on the phone! She is efficient and caring and makes scheduling a breeze!
This was my first experience with Daniel, and it was lovely. Honestly, he is such a sweetheart that I would almost manufacture plumbing problems just to have him come out. John, too, was lovely. He had actually been in my mother's house soon after it was built. They are consummate professionals, but just down-to-earth, friendly and great at their jobs. It gives me a great sense of security to have the Service Partners contract with W.E. Brown. I know that I am in good hands!
This organization is hands down the best with whom we have ever worked. They consistently perform at the highest level and never disappoint. Their willingness to go above and beyond responding to yesterday's SOS was awesome and we were grateful to have power restored prior to 8PM!!! A special thanks to Tana, Michael and Jessica for the excellent customer service.
We would not use W. E. Brown again. Clogged kitchen sink. 5 minutes with a toilet plunger temporarily resolved the blockage (which recurred soon after the "service" call). There followed a tutorial on venting drains to the indoor atmosphere, work that would take "about 2 hours" at an estimated cost of $285. A YouTube video provides excellent instructions for we DIYs with a demonstration that took about 7 minutes, installing a valve that cost about $30. Service call of about 20 minutes (including time in the truck recording on iPad) billed and paid at $175.00. One might assume that W. E. Brown plumbers work on commission. Dispatch and scheduling were very professional.