W.E. Brown has been providing a full complement of home comfort services —plumbing, heating, air conditioning, electrical, HVAC, and geothermal in Charlottesville, Albemarle County, and surrounding communities for nearly 100 years. We’re proud of our legacy and our reputation for excellence and we want to continue to provide you with extraordinary service.
Your reviews help us to know we’re exceeding your expectations. We appreciate your comments!
We recently moved to the area from out of state and found W.E. Brown in a google search. THEY ARE AMAZING. We have used them for electric, HVAC repair, and soon plumbing. Their customer service is unreal and I was blown away when notes from the visit came to my email. They are so thorough, friendly, and I feel like the price is incredibly reasonable for such a job well done. Carrie worked on our HVAC and Michael was the electrician who did a TON of repairs to our home. They are both superb in their professions. Erin is also incredibly responsive and kind. 100% recommend this company and their service partner plan.
Travis is incredibly knowledgeable and explained everything in detail before he began five hours of work to get our AC up and running. He went the extra mile by replacing our faulty thermostat and repaired our HVAC condensate line even though these issues were not on the schedule for today. W.E. Brown has always been our go to for HVAC and plumbing issues.
Called WE Brown due to a problem with a shower faucet issue I was having that I could not resolve. Jennifer set up an appointment for me and explained how the service calls were handled . Very friendly and helpful. They called ahead and were prompt in arriving. The technician Daniel was able to diagnose and fix the problem in a matter of 30 minutes and at a reasonable price. Daniel was very courteous and explained what he did and why . He acted in a respectful and professional manner. Jennifer and Daniel are the kind of people you want to represent your company to the public.
WE Brown has been servicing our heating and cooling systems over many years and in four locations. They are consistently professional and knowledgeable. Matt was here recently and not only solved the problem of no AC and replaced needed parts, he also let me know of changes that will be needed in the future. By the way, he was here within an hour of my call!!
I called upon W.E. Brown again for my bathroom renovation plumbing work. With Jennifer's help I was able to schedule the work to coordinate with the work of my other craftsmen. Daniel arrived on time, worked efficiently and cleanly replacing some old plumbing and valves and installing new fixtures. When one minor alignment issue developed the next day, it was easy to arrange a timely adjustment. Pleasant people to work with. Efficient.
We were very pleased with the service provided by both Erin and Michael in reference to some electrical work we had done recently. The service appointment was handled promptly and courteously, and the actual electrical work preformed by Michael was performed efficiently and professionally. We would not hesitate to contact W.E. Brown for additional household related maintenance work in the future.
The church where I work lost AC in the sanctuary after our brown out last week. I called in the morning and was thrilled to learn they'd expanded their hours due to expanded need. I thought they wouldn't be able to service us for a few days (first come, first served), but they arrived that evening! Jen was professional, polite and helpful. Travis was professional, thorough and didn't make me feel like an idiot when it was discovered that several "hidden" breakers had been flipped. Love these guys!
Dale is congenial, professional, and extremely efficient! He located a leak under my mother's house and had the pipe replaced and the leak fully repaired in less than an hour. Dale's knowledge and manner gave me complete confidence! I will not hesitate to recommend W.E. Brown!!!!!
Jonathan is always a pleasant and knowledgeable resource from WE Brown. He is meticulous in all his work, and takes time to test his findings in order to ensure maximum function. He also passed along information about a plumbing leak he found while checking my HVAC.
Erin is absolutely ALWAYS great on the phone! She is efficient and caring and makes scheduling a breeze!
This was my first experience with Daniel, and it was lovely. Honestly, he is such a sweetheart that I would almost manufacture plumbing problems just to have him come out. John, too, was lovely. He had actually been in my mother's house soon after it was built. They are consummate professionals, but just down-to-earth, friendly and great at their jobs. It gives me a great sense of security to have the Service Partners contract with W.E. Brown. I know that I am in good hands!
This organization is hands down the best with whom we have ever worked. They consistently perform at the highest level and never disappoint. Their willingness to go above and beyond responding to yesterday's SOS was awesome and we were grateful to have power restored prior to 8PM!!! A special thanks to Tana, Michael and Jessica for the excellent customer service.
We would not use W. E. Brown again. Clogged kitchen sink. 5 minutes with a toilet plunger temporarily resolved the blockage (which recurred soon after the "service" call). There followed a tutorial on venting drains to the indoor atmosphere, work that would take "about 2 hours" at an estimated cost of $285. A YouTube video provides excellent instructions for we DIYs with a demonstration that took about 7 minutes, installing a valve that cost about $30. Service call of about 20 minutes (including time in the truck recording on iPad) billed and paid at $175.00. One might assume that W. E. Brown plumbers work on commission. Dispatch and scheduling were very professional.
Professional, capable, courteous, and with deep local roots and knowledge. We’ve had lots of projects done by WE Brown - from small maintenance to installing an entirely new sewer line. They know what they are doing and are fair with pricing. They’ve earned my trust like no other plumbers in town have - we never have to worry about if they are just trying to sell us something that we don’t really need. They are in it for the long haul - exactly what I want from a plumber.
Everyone that I have worked with have been so pleasant and helped me with my air conditioning issues. Kerry is extremely knowledgeable and it was an absolute pleasure working with him. He got my problem fixed and it is very appreciated considering it was 95 degrees today and my ac unit is blowing cold air again!
Jennifer at the office and all of the many technicians who have come to my home have been amazing!! It's so hard to find people you can trust. Their work has been impeccable! Jennifer always kind and ready to help with scheduling and financing. they've helped me with HVAC and plumbing and repiping my whole home. Highly, highly recommend!
I needed a complete system replacement. The W.E. Brown crew arrived promptly and got right to work. Every aspect and component was taken care of with attention to detail. I periodically checked in on the work, and team members readily explained their progress and answered questions. Rusty, the crew chief, made sure my whole system, not just the parts being replaced was in top shape by the end of the job. The air filter and humidifier already in place were cleaned and back in working order. The WE Brown crew communicated well and made every effort to do the job right the first time.
I recently contacted W.E. Brown because our heat pump wasn't working. Erin called and informed us of someone coming to look at it. This was the afternoon just before Memorial Day weekend, so I just knew someone wouldn't come until after the weekend. Well, Travis and Jonathan came later that afternoon and found the problem. We have always been pleased with W.E. Brown and their employees. I highly recommend them.
Called by WE Brown offering a free HVAC inspection. Jonathan C was the technician. He was professional, thorough and knowledgeable. He explained what he was doing in a way I could understand. 1 item needed fixing that day, and his other recommendations were sent via email. I appreciate being able to know what was being done, what they recommended to fix and not being pushed into any unnecessary repairs or service plan. I will recommend WE Brown to others.