W.E. Brown has been providing a full complement of home comfort services —plumbing, heating, air conditioning, electrical, HVAC, and geothermal in Charlottesville, Albemarle County, and surrounding communities for nearly 100 years. We’re proud of our legacy and our reputation for excellence and we want to continue to provide you with extraordinary service.
Your reviews help us to know we’re exceeding your expectations. We appreciate your comments!
New heat pump was installed in November 2019. On 16 January 2020 unit blew an internal fuse. Cause of blown fuse was a short in one of the wires running from the inside unit to the outside unit. The 16 year old wire that was exposed to the elements was not replaced. Repair was not covered under the warranty of work and I had to pay to get the heat pump repaired. The wire should have been replaced during the new installation.
UPDATE:1/22/2020. Issue has been resolved. There was a misunderstanding as to what would occur during the new installation. Recommend when you get a quote make sure you know what will be done and what will not be done.
I purchased a Trane HVAC system in October 2018. It has not only been a great system, but i was glad i went with W.E.Brown. It was a pleasure working with Jerry Kidd, he was very helpful in finding a system that fitted my needs; he was knowledgeable, punctual by phone and email throughout the whole process and has a laid back--not pushy style! Travis was very thorough and did a great job on my first service and Chrissy and all the office staff have been great as well! I highly recommend W.E.Brown, although they are well established, you can tell they genuinely care about their customers and are not resting on their laurels!
WE Brown is the third H&A contractor we have had in CVille. We have been with them for three years. They are not the biggest, but they are the best.
For example, our AC unit quick working on a hot summer day. I called and got priority service. WE Brown was there within the hour and we had AC that afternoon. With our last contractor, we got put on a list and sweated for two days.
A second example. This week the furnace fan motor was emitting an electrical smell and was loud. I called and they had two technicians out working, but the first one to finish would be there. No hurry, I said, gas fireplace was keeping us warm. WE Brown was there in under an hour. The fan motor had been replaced by another contractor three years before and was probably under warranty. WE Brown found that an undersize capacitor was installed and caused the premature failure. New motor and new capacitor was installed. It is QUIET. The big news: The job cost was 1/3 of the previous contractor.
WE Brown may not be the biggest, but they are the best. Switch companies while you have a chance.
Bob Drake, CVille
I had a clothes dryer that needed converted to run on propane and connected up to the LP line in the house safely and correctly. Daniel M. came and was prompt, courteous, knowledgeable, and thorough in converting the unit to run on propane and run the line in the basement from the manifold to the dryer. I'm glad I enlisted a company with professional and experienced people to do the job correctly and well. I would definitely recommend the company and especially Daniel for any friends and neighbors who have plumbing jobs they need done in their homes. Very satisfied and will use them in the future for any tasks that are beyond my comfort level.
Our water pressure tank developed a pinhole leak the day before eight family members were to arrive for Thanksgiving. W.E. Brown was able to send someone out the same day, and Daniel Maupin, our plumber, went far above and beyond to take care of us. He was here late, cutting into his personal time, and had to drive 30 minutes away to source the parts he needed, and came back to finish the job the same night! That kind of work ethic is hard to find these days...
This company offers absolutely stellar service! Erin is a wonderful person to manage our requests for service. Travis is very professional and always able to not only solve our problems, but is excellent at explaining what is going on, what needed repair and how to properly use the system.
I have used WE Brown for over 10 years. I can honestly say I have never had a problem with the work they have done.
Their Staff are always pleasant to work with.
Sam is a great technician and can explain problems at a level a non-technician can understand.
Thank you Sam and WE Brown!
We recently moved to the area from out of state and found W.E. Brown in a google search. THEY ARE AMAZING. We have used them for electric, HVAC repair, and soon plumbing. Their customer service is unreal and I was blown away when notes from the visit came to my email. They are so thorough, friendly, and I feel like the price is incredibly reasonable for such a job well done. Carrie worked on our HVAC and Michael was the electrician who did a TON of repairs to our home. They are both superb in their professions. Erin is also incredibly responsive and kind. 100% recommend this company and their service partner plan.
Travis is incredibly knowledgeable and explained everything in detail before he began five hours of work to get our AC up and running. He went the extra mile by replacing our faulty thermostat and repaired our HVAC condensate line even though these issues were not on the schedule for today. W.E. Brown has always been our go to for HVAC and plumbing issues.
W.E. Brown installed a gas supply line for a slide in stove three inches outside the recommended installation area. Now the stove won't slide all the way in on that side. I complained and they sent someone back out to look at it. After looking it over, he went outside to make a call and then came back and told me the installation was correct and that they install all their gas stoves that way.
Called WE Brown due to a problem with a shower faucet issue I was having that I could not resolve. Jennifer set up an appointment for me and explained how the service calls were handled . Very friendly and helpful. They called ahead and were prompt in arriving. The technician Daniel was able to diagnose and fix the problem in a matter of 30 minutes and at a reasonable price. Daniel was very courteous and explained what he did and why . He acted in a respectful and professional manner. Jennifer and Daniel are the kind of people you want to represent your company to the public.
The whole experience from working with office to the work done by Justin and another young woman was great. They came to my house when they said they would be there. The office called to tell me they were enroute. They fixed the problem quickly. I have had contractors before and have had to chase them to come and then to finish their job. These people have never done that to me.
WE Brown has been servicing our heating and cooling systems over many years and in four locations. They are consistently professional and knowledgeable. Matt was here recently and not only solved the problem of no AC and replaced needed parts, he also let me know of changes that will be needed in the future. By the way, he was here within an hour of my call!!
I called upon W.E. Brown again for my bathroom renovation plumbing work. With Jennifer's help I was able to schedule the work to coordinate with the work of my other craftsmen. Daniel arrived on time, worked efficiently and cleanly replacing some old plumbing and valves and installing new fixtures. When one minor alignment issue developed the next day, it was easy to arrange a timely adjustment. Pleasant people to work with. Efficient.
The HVAC specialist Kerry was outstanding. Very professional and patient while explaining the issues with our system. He went above and beyond with offering other options as far as future failure mitigation, an all around great employee. Jennifer was very polite and helpful on the phone, I would highly recommend W.E. Brown based on my experience.
We were very pleased with the service provided by both Erin and Michael in reference to some electrical work we had done recently. The service appointment was handled promptly and courteously, and the actual electrical work preformed by Michael was performed efficiently and professionally. We would not hesitate to contact W.E. Brown for additional household related maintenance work in the future.