We understand that replacing your home’s heating and air conditioning system can feel like a daunting task. There are many questions and unknowns that can make the process seem overwhelming and confusing. As your local heating and cooling experts, we want to put your mind at ease and guide you through every step. 

While everyone’s home comfort situation looks different, the replacement process looks fairly similar for most of our residential customers. Here’s what to expect if you work with us: 

Step 1: We Evaluate the Health of Your Current System

If you’re getting routine service checks, you probably have a good idea of the health of your HVAC system. Your service technician will let you know that your system is 10-15 years old and is no longer under warranty and/or showing signs that it’s nearing the end of its life. You might also notice common warning signs yourself indicating a need for a service technician. Here are some of the most frequent red flags that mean it’s time to get a professional opinion:

• Lack of cold airflow

• Rising energy bills

• Strange smells and noises coming from your HVAC equipment

Whether your service tech has alerted you that your system is on the verge of breaking down or you’ve discovered it yourself, the first step is to call us to book a free in-home consultation with one of our sales and installation managers. We know how important you’re heating and cooling equipment is to your home’s comfort levels, so we will send someone out to you ASAP. Broken HVAC equipment can be a major disruption to your family’s comfort, and it can be dangerous in extremely warm or cold weather conditions.

Step 2: Book a Free In-Home Consultation with Eric or McKenzie

Meet Eric and McKenzie, our sales and installation managers!

At W.E. Brown, we take a personalized, consultative approach. We meet with you on-site to evaluate your home’s specific needs and design customized solutions. Our team will take the time to understand your budget, heating/cooling requirements, and priorities. We’ll explore options and provide you with several that incorporate different features that interest you. We can also explain the latest home comfort technologies if you’d like.

During the consultation, we will: 

• Inspect your current system, noting any issues or potential problems 

• Take measurements and assess your home’s layout/design 

• Discuss your heating/cooling preferences and habits 

• Evaluate utility costs and desired energy efficiency goals 

• Answer any questions you may have 

• After this comprehensive review, we’ll provide you with a detailed analysis and multiple system recommendations tailored specifically for your home. 

While an HVAC replacement can be a significant investment, there are many advantages to being proactive: 

• Improved energy efficiency for lower utility bills 

• Tax incentives 

• Environmentally friendly changes 

• Better temperature control and air quality 

• Fewer repair needs and less system downtime 

• Increased home value and marketability

• Safe operation with the latest heating/cooling technology 

• Peace of mind instead of waiting for your system to fail

Step 3: Review Your Quote and Financing Options

Once your in-home consultation is complete, we will email you a quote for the system replacement. This document will include all the important details of the installation, including the cost of equipment and information about your financing options. 

As soon as you’re happy with the estimate and have signed off on it, we will order your new system! The equipment usually ships within a few days directly to our warehouse, and we’ll coordinate with you right away to schedule the installation. 

Our goal is to make this process as seamless and stress-free as possible. You can count on our expertise and commitment to outstanding customer service every step of the way. We’ll ensure you have all the information needed to make the best long-term decision for your home comfort needs.

We have attractive financing options that many of our customers take advantage of. We offer the security of affordability necessary for you to plan ahead when it’s time for system replacement and upgrades. If an emergency occurs, you have the assurance of continued comfort without undue financial stress.

Step 4: Installation Day

The big day has finally arrived! Depending on the complexity of the installation, 3-5 members of our team will arrive and start removing the old system right away.

If your old system is easily accessible, the installation can be completed in 4-5 hours. However, if your unit is in a small area like a crawl space or an attic, if you are performing ductwork modifications, or if you have multiple units, this process may take a full day or two to complete. 

Once the installation is complete, the technicians will add new refrigerant and run tests to ensure everything is working properly, including testing pressure and the vacuum pump. They’ll also make you aware of any differences between the old and new system, such as a different location for your filter, and answer any questions you might have about the new setup. Our goal is to ensure that you feel comfortable with your new system and confident in how to operate it! While on-site and after start-up, we will tune your system to the required specifications of your home.

Step 5: Follow-Up

After installation, we handle warranty registrations and follow up to address any outstanding questions. You’ll also receive exclusive promotions on annual maintenance. 

By planning your HVAC replacement proactively with W.E. Brown, you can avoid disruptive break-downs and enjoy benefits like lower energy bills, improved air quality, greater home value, and safe operation. 

We hope these steps help you feel less overwhelmed by your HVAC system replacement. If your system is on its last leg and you’re due for a new one, rest assured that the W.E. Brown team has your back and that we will do everything we can to make the process easier for you. 

Feel free to call us with any questions or to schedule a free in-home consultation. Our HVAC experts can give you all the information you need to make an informed decision that’s best for your family.

Ready to get started? Give us a call at 434-298-2151 or schedule your free in-home consultation on our website.